Welcome to Handle with Care! We are dedicated to ensuring that your orders are delivered efficiently, securely, and with the highest level of care. Please review our shipping policy to understand the details of our order processing, shipping methods, and delivery expectations.

Shipping Rates and Delivery Times

Domestic Shipping (Within Australia):

• Delivery Time: 7–10 business days.
• Shipping Fees: Calculated at checkout based on order weight and destination.

International Shipping:

• Delivery Time: 10–14 business days.
• Shipping Fees: Calculated at checkout based on order weight, destination, and applicable customs charges.

Order Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is dispatched, you will receive a confirmation email with tracking information.

Shipping Providers

We partner with reliable carriers to ensure your order arrives on time and in perfect condition. Please note that delivery times are estimates and may be subject to delays outside our control, such as customs clearance or courier issues.

Our Trusted Shipping Partners Include:

• FedEx
• AusPost
• StarTrack
• DHL
• AliExpress

Customs Duties & Taxes

For international orders, please note:

• Handle with Care is not responsible for customs duties, taxes, or fees that may be applied.
• Any charges incurred during customs clearance are the responsibility of the recipient.

Lost or Damaged Packages

Lost or Stolen Packages:
Once your order is shipped, Handle with Care cannot be held liable for lost or stolen packages. If your package is lost or stolen, we recommend contacting the shipping provider directly for assistance using the tracking information provided.

Damaged Packages:
If your package arrives damaged, please email us within 48 hours at handlewithcareaus@gmail.com with:

• Your order number.
• A detailed description of the damage.
• Photos of the damaged item(s).

We will assess the situation and work with you to resolve the issue promptly.

Returns and Refunds

For detailed information on returns and refunds, please refer to our Returns Policy.

Legal and Compliance

At Handle with Care, we comply with the Australian Consumer Law, ensuring that all goods meet acceptable quality standards. If your order is delayed beyond a reasonable period, please contact us at handlewithcareaus@gmail.com, and we’ll do our best to assist.

Thank you for choosing Handle with Care!