Frequently Asked Questions

Choose between two sleek and protective options—Snap Case for a minimal look or Tough Case for extra durability.

Snap CaseSlim and lightweight, the Snap Case offers a classy, minimalistic design without sacrificing function.

- Made of durable polycarbonate (PC)
- Matte or gloss finish
- Precisely aligned port openings
- Wireless charging compatible

Tough CaseBuilt for protection, the Tough Case features a dual-layer design for superior durability.

- Impact-resistant polycarbonate outer shell
- Shock-absorbing TPU inner liner
- Dual-layer protection
- Matte or gloss finish
- Precisely aligned port openings
- Induction charging compatible
- Designable edges with full 3D wrap
No, we currently don't do phone cases for Android devices but hope to provide our designs to many other phone models in the future. Watch this space!

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 7-10 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.
Yes, we ship our products to over 15 countries with more being added daily.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 48 hours of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
We do not offer extended warranties on goods sold.
However if unsatisfied with the product quality please reach out and we will provide assistance.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
We know that sometimes issues happen during transit that can affects products, that is why if your product is damaged during transit please send us an email at handlewithcareaus@gmail.com so we can assist you in processing a refund.
A refund request can be submitted within 30 days after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund in the form of a case replacement

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Case Types